Your privacy matters to us at Metroport Meals On Wheels (“MMOW,” “we,” “our,” or “us”). This SMS Privacy Policy outlines how we collect, use, and protect your personal information when you sign up for and use our SMS (text message) communications.
Effective Date: June 1, 2025
This SMS Privacy Policy applies to any text messages sent by MMOW and governs how we collect and use your personal data related to our SMS communications. This policy applies to supporters, donors, volunteers, event participants, and any other individual who opts in to receive text messages from MMOW.
By opting into our SMS service, you may receive messages including:
You can opt out at any time by replying “STOP.”
When you opt into our SMS service, we may collect:
We do not collect sensitive data via SMS, such as financial or medical information.
We use the personal data you provide via SMS for the following purposes:
We do not sell or rent your personal data. We may share it with trusted service providers who help us deliver our SMS services (e.g., texting platforms or software vendors), but only to the extent necessary and under agreements that safeguard your privacy.
We may disclose information if required by law or to protect the rights and safety of MMOW or others.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We take reasonable steps to protect your SMS data from unauthorized access or disclosure. While no method of transmission is 100% secure, we work with reputable SMS vendors who maintain industry-standard safeguards.
We retain your SMS-related information only as long as necessary to fulfill the purpose of communication, comply with legal obligations, or ensure appropriate follow-up.
Our SMS service is not intended for individuals under the age of 18 without parental or guardian consent. If you believe we have inadvertently collected information from a minor, please contact us.
We may update this policy as needed. If material changes occur, we will notify you via text or update our website.
If you have questions, concerns, or would like to exercise your privacy rights, please contact us:
Metroport Meals On Wheels
Phone: (817) 491-1141
Email: info@metroportmow.org
Website: https://www.metroportmow.org
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
For other privacy-related inquiries, please refer to our Terms of Service at https://metroportmow.org/wp-content/uploads/2021/02/Privacy_Refund-Policy.pdf.
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